Our business shifted dramatically from a local-owned sole proprietorship to a multi-national corporation in one year. We needed immediate infrastructure (both hardware and software) that would allow us to have our own cloud easily accessible no matter where we were traveling to or working from. It needed to have fail-safes, security and play nice with our current database system as well as all our devices.
Robert has a gift for distilling technical knowledge into digestible and business-sense pieces. I can then assess them for their impact and actionable steps I need to take for results. If I want to learn more, he teaches me. If I don’t have time, he tells me what will happen when I perform a business function.
We have taken calculated risks at times. Most of those times, it has paid off well. Two times we started down a particular hardware path and saw a better way only after we took the first steps. Robert did not waste any time researching an improvement and installing a finer version to satisfy our needs.
We are delighted he is our go-to IT source. He’s fast and patient when we need him. If he doesn’t know something, he says so and then finds out. It is an authentic partnership.Thomas Renault
Thanks for the professional work you did upgrading our system. The Mac Minis and the Zywall are providing a level of protection and speed we desperately needed. Additionally, your ability to either work on site or remotely helped a lot. It is a great comfort to have someone dependable and ready to handle any of our computer problems.Stephen Becker
I am pleased to recommend High Desert Tech for computer installation, troubleshooting and maintenance. I am a retired Marketing Communications professional and now spend much of my time helping non-profits with their marketing communications programs. Thus, it is important that both my laptop and desktop are up to date and operational at all times. Bobby Burke has helped me maintain both computers, software, remote printers and backup systems, ensuring that I am always able to do what I need to do. This is complicated by the fact that I am in Santa Clara, CA and he is in Taos, New Mexico. But Bobby has found remote control software that makes his being able to take care of my needs easy and effective. I couldn’t do what I do without him.Patricia Burke
Our organization needed an easy and user friendly way for our members to be able to fill out online forms and submit them. I thought this was an almost impossible task given our current resources and deadlines. Bobby worked with us and our many stipulations to create a system that fit the bill. I was impressed with the amount of detail and knowledge he has and the way that he is able to access and utilize this. His positive “can-do” attitude made the experience enjoyable, fun, and didn’t break the bank.Austin Babcock
We needed serious help with the daily barrage of spam in our office email inbox. At one point we were getting about 100 spam per day with no relief in sight. That combined with problems with our operating system and “glitchy” programs was creating stress for our organization. I was a little nervous about calling for professional help because of the cost and the condescending manner of some internet services. Not only did Bobby solve these problems for a fraction of the cost that other services charge, he also created a way for us to preserve our computer and save on our electric bill. Most importantly, he never made me feel stupid.Kathy Lyons